SoiloRx - C

Customer satisfaction is important to us. Please review our returns and replacements policy:

• Eligibility: Returns or replacements are accepted for products damaged during shipping or incorrect items sent.

• Return Request: Contact our support team within 7 days of receiving the product with order details and photo evidence of the issue.

• Condition: Returned items must be unused, unopened, and in original packaging, unless damaged.

• Replacement: Valid damaged or incorrect items will be replaced promptly at no extra cost.

• Refunds: Refunds are offered only if replacement is not feasible. Refund requests must be made within 14 days and are subject to approval.

• Exclusions: Returns are not accepted for products that have been opened, used, or damaged by customer handling.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or damaged goods.

• Processing Time: Once returned items are received and inspected, replacements or refunds will be processed within 5-7 business days.

Please contact our customer support team for any questions about your order or returns.

These policies balance regulatory compliance and customer assurance, important for biological agricultural products like SoiloRx serums. Customize as needed to fit your operational specifics and legal requirements.

At Soilo, we are committed to delivering your orders safely and on time. Our shipping policy is designed to ensure the secure transport of our biological serums while complying with all applicable regulations.

• Processing Time: Orders are processed within 1-3 business days of receipt.

• Shipping Methods: We use reliable couriers with experience in handling biological products, including air and ground transportation depending on destination.

• Packaging: All products are securely packaged using leak-proof, insulated containers as needed to maintain product integrity.

• Shipping Destinations: We ship internationally but shipping times and availability may vary based on local regulations for biological materials.

• Tracking: All shipments will include tracking information emailed to you once dispatched.

• Customs and Duties: Import duties, taxes, and customs charges are the responsibility of the recipient and vary by country.

• Shipping Restrictions: Some countries may have restrictions on the import of biological products; customers should verify compliance prior to ordering.

• Lost or Damaged Shipments: If your shipment is lost or arrives damaged, please contact us immediately for assistance.

We strive to ensure your experience is smooth from order to delivery while maintaining the highest safety standards.