Grievance Redressal Policy
Effective Date: 13 August 2025Last Updated: 13 August 2025
Pursuant to applicable Indian laws and the Information Technology Act, 2000, users may submit complaints regarding products, services, privacy, payments, refunds, or platform-related issues.
1. Grievance Officer
Name: Aditi Mishra
Email: soilo@ddverse.in
Address: 19th Floor, WeWork Berger One Delhi, C-001/A2, Sector-16B, Noida, Uttar Pradesh – 201301
2. Resolution Process
- Complaints may be submitted via email to soilo@ddverse.in
- Acknowledgement will generally be issued within 48 hours
- Resolution efforts will typically be completed within 15 business days, subject to complexity and legal requirements
3. Scope of Complaints
Users may raise grievances related to:
- Product quality or defects
- Service delivery issues
- Privacy and data concerns
- Payment disputes
- Refund and return issues
- Platform-related complaints