Shipping & Delivery Policy

1. Shipping Coverage

We currently ship across India. International shipping may be offered for selected products and destinations at Soilo's discretion.

2. Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may be delayed during holidays, promotional periods, inventory audits, or unforeseen circumstances.

3. Delivery Time

Estimated delivery timelines:

• Metro Cities: 2–7 business days
• Tier 2 & Tier 3 Cities: 4–10 business days
• Remote Locations: 5–15 business days

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free shipping promotions may be offered from time to time.

5. Tracking

Customers will receive tracking information via email, SMS, WhatsApp, or app notifications once the order has been dispatched.

6. Failed Delivery Attempts

If delivery fails due to incorrect address information, repeated unavailability, refusal to accept delivery, or inability to contact the customer, additional shipping charges may apply.

7. Damaged Packages

Customers should inspect packages upon delivery and report visible damage within 48 hours by emailing soilo@ddverse.in.

8. Force Majeure

Soilo shall not be liable for delays caused by natural disasters, government restrictions, strikes, transportation disruptions, pandemics, war, civil unrest, or events beyond our reasonable control.