Privacy Policy

A Legal Disclaimer

1.1 Information

We Collect We collect the following types of information to provide and continuously improve our services:

Account Information: Your name and phone number, provided when you create and authenticate your Soilo account via One-Time Password (OTP).
Soil Test Data: Data transmitted from the Soilo Device, including pH, NPK levels, moisture content, temperature, and electrical conductivity. This data is synced to our secure cloud servers to allow access across multiple devices.
Precise Location Data (GPS): The exact GPS coordinates of the test site. This data is collected each time a test is conducted, as accurate geotagging is essential for building your farm's soil history. Note that on certain Android operating systems, granting Location permission is also a strict technical requirement for establishing a Bluetooth Low Energy (BLE) connection with the Device.
Device & Usage Data: Information about how you interact with the App, including features used, activity timestamps, and error reports.
Biometric Data (Local Only): If you enable the App Lock security feature, the App utilizes your device's native biometric sensors (e.g., fingerprint). We do not collect, store, or transmit your biometric data. All biometric verification happens locally on your physical device.

1.2 How We Use Your Data Your data is used for the following purposes:

To authenticate your identity securely using your phone number.
To run and maintain the App, including syncing your test results and complete soil history between your device and our secure cloud database.
To link each soil test to the correct farm location and user account.
To enable BLE connectivity with the Device. On some systems, this technically requires the Location permission to be active. This is used solely for device connectivity and geotagging, not for continuous background tracking.
To deliver personalized, AI-powered soil management recommendations based on your test data.

1.3 Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

Service Providers: We share data with trusted third-party vendors (such as Google Firebase for database hosting and secure authentication) who support our operations. These vendors are contractually obligated to use your data only for the service they provide.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests from public authorities.
Anonymised Aggregate Data: We may share aggregated, anonymized data, from which you cannot be identified, for agricultural research or statistical analysis.

1.4 Data Security

We implement robust technical and organizational measures to protect your personal data from accidental loss, unauthorized access, or misuse. Our offline-first architecture ensures your data is safely cached locally and securely transmitted to our cloud servers only via encrypted connections. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

1.5 Data Retention and Deletion

We retain your personal data, including Soil Test Data and Location Data, only for as long as you maintain an active account. Your Right to Delete: You may request the complete and permanent deletion of your account and all associated data at any time.

You can do this directly within the App by navigating to Settings > Delete Account, or by submitting a secure deletion request through our web portal at: https://www.soilo.in/account-deletion

Once initiated, all your personal data, farm profiles, and sensor logs are permanently erased from our active servers and your physical device.